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Description:

Lead Customer Support Representative
alpha is a diverse environment focused on innovation, collaboration and passion. We reward our employees competitively, take time to recognize high-achievers, and encourage and support career growth and educational opportunities. alpha employees have the opportunity to make a large impact and be very visible across the organization.

alpha seeks to hire the best and the brightest. Positions at all levels are available at various locations including California, New Jersey, New York, China, England, Ireland, Italy and Spain.

Primary Responsibilities:

Answers telephone "hot line" and written or Internet-based inquiries from customers regarding company products.

Analyzes problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action.

Recommends solutions to customer application questions.

Interacts with senior internal and external personnel

Maintains log of problems so that recurring problems can be reported to product development.

Requirements:

Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Minimum of 5 years of related experience.

 

As the 7th largest global web property (ComScore Media Metrix, October 2005), Alpha, Inc. delivers world-class information retrieval products through a diverse portfolio of Web sites, portals and downloadable applications. alpha ' search and search-based portal brands include: Alpha (alpha.com, alpha.co.uk and es.alpha.com), the alpha Japan joint venture (alpha.jp), and Alpha Kids (alphakids.com). Additionally, Alpha owns differentiated search technology, as well as natural language processing, portal and ad-serving technologies. alpha generates revenue from advertisers seeking to reach the company's broad-based online audience. Its headquarters are located in Boston, MA, with offices throughout the United States, as well as in Europe and Asia.

 

Please email your resume in MS Word, RTF, HTML, or ASCII text format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.